Privacy Policy

Last updated: [08/03/2026]

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. We are committed to protecting your personal data and respecting your privacy.

1. Information We Collect

We may collect and process the following types of information:

Personal information — such as your name, email address, phone number, delivery address, or any details you submit through forms or checkout.
Transaction information — details about purchases, payments, and order history.
Technical data — IP address, browser type, device information, pages visited, and usage patterns.
Cookies and tracking technologies — used to improve site performance, analytics, and personalised content.

2. How We Use Your Information

We use your information to:

Process and deliver orders.
Communicate with you about your purchase or enquiries.
Improve our website, products, and services.
Maintain security and prevent fraud.
Comply with legal obligations.

We do not sell your personal data

3. Legal Basis for Processing (UK GDPR)

We process your data under one or more of the following lawful bases:

Contract — to fulfil orders or provide services you request.
Consent — when you opt in to newsletters or marketing.
Legitimate interests — to improve our website and customer experience.
Legal obligation — to meet regulatory or tax requirements.

4. Sharing Your Information

We may share your data with trusted third parties, such as:

Payment processors
Delivery and logistics partners
Website hosting and analytics providers (e.g., Wix, Google Analytics)
Professional advisers (e.g., accountants)

These parties only receive the information necessary to perform their services.

5. Cookies

Our website uses cookies to:

Enable essential site functions
Analyse traffic and performance
Personalise content

You can manage or disable cookies through your browser settings.

6. Data Retention

We keep your personal data only as long as necessary for:

Fulfilling orders
Meeting legal, tax, or accounting requirements
Resolving disputes

After this period, your data is securely deleted or anonymised.

7. Your Rights (UK GDPR)

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time
Request data portability

To exercise these rights, contact us at [insert email].

8. Data Security

We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

9. Third‑Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices or content.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.